Refund and Cancellation Policy

Policy Date: July 15, 2025

Refund Framework

This policy establishes refund procedures for digital subscriptions and services provided by AYITO Tech Kft. (Company Registration: 15-09-093166, Hungary) through the GameCrafts platform. Coverage includes subscription fees, premium features, and additional service purchases.

Customer Satisfaction Commitment

New subscribers receive unconditional refund eligibility during the initial 14-day evaluation period. This guarantee applies regardless of service utilization levels or specific reasons for dissatisfaction.

Refund Application Procedure

• Email refund requests to info@gamecrafts.app within the 14-day window
• Include account identification and original transaction references
• Processing occurs within 5-7 business days via original payment methods
• Satisfaction guarantee requests require no justification or explanation

Exceptional Refund Conditions

Post-guarantee period refunds may be authorized under specific circumstances demonstrating service failures or billing irregularities:

Technical Service Failures

• Core platform features failing to operate as documented
• Sustained technical problems preventing reasonable service access
• AI generation performance significantly below advertised standards
• Credit allocation failures or account processing errors

Financial Processing Issues

• Duplicate charges or unauthorized billing events
• Subscription tier misapplication or pricing errors
• Currency exchange calculation mistakes

Refund Restrictions

Certain circumstances may disqualify refund eligibility:

• Excessive service utilization inconsistent with evaluation purposes
• Policy violations or terms of service non-compliance
• Abuse of platform capabilities or security circumvention attempts
• Preference-based requests lacking demonstrable service deficiencies

Legal Consumer Protections

This policy operates alongside Hungarian consumer protection legislation. Superior consumer rights under local law supersede policy limitations where applicable.

National consumer protection frameworks may provide additional remedies beyond this policy. Consumers should consult the Hungarian Competition Authority or legal counsel regarding statutory rights and protections.

Refund Support Services

Refund inquiries and cancellation requests require submission to info@gamecrafts.app. Customer service teams acknowledge requests within 48 hours and complete approved refunds according to established processing schedules.